Hectic Lifestyles Pure Acai (120 x 600mg)Customer Service
- PLEASE NOTE: WE WILL NEVER AUTOBILL YOU FOR ANY ITEMS THAT YOU HAVE NOT ORDERED. YOU WILL NOT BE TIED INTO ANY CONTRACTS OR BILLING PLANS.
- Payment and Checkout:
- Credit Card Processing
- We use online real-time credit card processing. Our gateway provider is PayPal Payments Pro. Website Payments Pro is a secure, reliable payment gateway. The payment gateway sends billing information to banks to authorize, process, and manage payments that come from online, mail, and telephone orders. Financial institutions require billing information for these orders to be transmitted through a certified, secure connection such as Website Payments Pro payment gateway from PayPal.
- Error Message
- I received the following error message what can I do?
"PayPal gateway has rejected request. This transaction cannot be processed (#10505: Gateway Decline)."
The error code in question refers specifically to a billing address mismatch. If the billing address does not match the address where the card statement is sent the transaction may be declined by PayPal. This is often caused by a recent move where the address on file has not been properly updated. There is a possibility that the card is linked to your PayPal account (if you have one) with a different address and PayPal is using that instead of the billing address you entered. Please note that it is not necessary to have a PayPal account to pay with a credit card and the message refers to the PayPal credit card payment gateway.
- Billing Address
- Since you are not here to sign for your credit card purchase, as online merchants, the only way we can verify your identity is to make sure your billing address matches what is on file for your credit card. This protects us from fraudulent transactions and you from identity theft. Please make sure the billing address you enter is the same address on file with your credit card company.
Shipping & Delivery:
Orders are dispatched within one working day (Monday - Friday). Orders by 3pm will be sent out the same working day (Monday - Friday) - This excludes weekends and Bank Holidays.
Delivery estimates (UK):
Free super saver delivery: 3-5 working days
1st class/recorded: 1-3 working days
Special Delivery: Next working day by 1pm (if ordered by 3pm GMT)
Delivery estimates (UK):
Europe airmail: 5-10 working days
Rest of the World: 7-21 days (depending on location)
Delivery estimates are not guaranteed (apart from special delivery), and can vary during busy periods. International deliveries outside of the EU may be subject to charges out of our control (i.e customs or local tax charges).
Privacy & Security:
Full privacy policy can be read here.
Returns & Replacements:
Certain items come with a no hassle money back guarantee - These items will be refunded regardless of the condition, and the guarantee will be acknowledged on the product page. All other items can be returned for a refund within 14 days of purchase. These items must be un-opened and in a re-sellable condition to be eligible. Postage charges, if applicable, can not be refunded except in cases where we are at fault.
If you have any questions about this policy, don't hesitate to contact us.
